Terms & Conditions

By booking a service, submitting a form, requesting a quote, or communicating with Vital Cleaning Solutions, Inc., you agree to the following Terms of Service.

Services

All services rendered are based on the service requested and the applicable cleaning checklist or scope of work provided by Vital Cleaning Solutions, Inc. Service availability, pricing, and scheduling may vary based on the property size, condition, location, service type, access requirements, and any additional requests.

Quotes and Scheduling

Quotes are based on the information provided by the customer. Final pricing may change if the property condition, size, service needs, or scope of work differs from the information originally submitted. Submitting a quote request does not guarantee availability or confirm a booking. A service is only confirmed once scheduling details have been reviewed and accepted by Vital Cleaning Solutions, Inc.

Cancellation Policy

Because we reserve time specifically for your appointment, we kindly request that cancellations or changes be made at least 48 hours in advance. A $50 cancellation fee may apply if the cancellation is made within the 48-hour window. You may request changes or cancellations by signing in to your account or emailing us at support@vitalcleans.com. In the event of a lockout, we provide a 30-minute grace period to resolve the issue. If access is not provided within that time, we may need to leave the premises, and a $50 cancellation fee may apply.

Sick Policy

If you or anyone in your household becomes ill with a contagious illness, including but not limited to the flu, COVID-19, a cold, pneumonia, chickenpox, or similar illness, please reschedule your cleaning appointment. Although we take precautions when cleaning, there is still a risk of transporting germs to other households or exposing our staff. To help protect our team and other clients, we kindly ask that you wait until you and your household have fully recovered before rescheduling service. Vital Cleaning Solutions, Inc. may offer specialized cleaning services for certain situations following illness. Availability and pricing may vary based on the condition of the property and the scope of work required.

100% Satisfaction Guarantee

We strive to ensure your complete satisfaction. If you are not satisfied with your cleaning, please contact us at 312-752-8670 within 24 hours of the service. We will make every reasonable effort to address your concerns and re-clean any areas that were missed at no extra charge. Our satisfaction guarantee applies only when a claim is made within the 24-hour window following the service. We may request photos of the concern for our records and to help resolve the issue.

Additional Tasks

We allocate a specific amount of time for each cleaning appointment. If you need additional services or tasks, please contact our office at least 24 hours in advance so we can schedule the appropriate amount of time. Additional tasks may require additional time and may result in additional charges.

Valuables

Please store any items of high monetary or sentimental value, especially small items such as jewelry, away from the cleaning area. Vital Cleaning Solutions, Inc. cannot accept responsibility for misplaced items. Please also be aware that items left on the floor may accidentally be vacuumed due to the strong suction power of our commercial vacuum cleaners.

Safety Policy

The safety of our staff and customers is our top priority. If our staff believes there is any risk to their safety while on the premises, they reserve the right to leave without notice. Once in a safe location, a manager will communicate with the customer to discuss cancellation, rescheduling, or next steps. Any work completed up to that point may be billed at our hourly rate, and a cancellation fee may apply. If any area of the home is considered or has the potential to be a biohazard, we reserve the right to refuse cleaning of that area. This includes, but is not limited to, cat litter boxes, human or animal bodily fluids, feces, and similar conditions. If furniture, appliances, fixtures, electronics, or other items appear loose, unstable, improperly installed, fragile, or likely to break during cleaning, we reserve the right to skip those items to protect our staff and reduce liability.

Mode of Entry

You do not need to be home during the cleaning, but entry must be arranged in advance. For apartments or condos, keys may be left with the doorman, concierge, or front desk. For residential properties, access may be provided through a garage code, door code, or lockbox. If an alarm system is used, please provide a unique alarm disarm code specifically for the cleaning team. Failure to provide access may result in a lockout fee or cancellation fee.

Pets

For the safety of your pets and our staff, please secure pets in a designated area during the cleaning service. Our team may need to open doors while entering, exiting, or removing supplies. While we take precautions, Vital Cleaning Solutions, Inc. cannot be held liable for pet escapes, injuries, or incidents involving unsecured pets.

Move-In, Move-Out, and Post-Renovation Cleaning

For move-in, move-out, and post-renovation cleaning, the property should be vacant and free of ongoing work by movers, painters, contractors, maintenance workers, or other service providers. The cleaning team should be the final service provider in the space before move-in, turnover, or final presentation. Vital Cleaning Solutions, Inc. is not responsible for additional dust, dirt, debris, footprints, or surface contamination caused by other workers or foot traffic after the cleaning is completed. We reserve the right to cancel, reschedule, or refuse service if ongoing work or foot traffic prevents us from completing the cleaning properly. A cancellation fee may apply.

Air Conditioning and Heating

For the safety of our staff, the property must be maintained at a safe working temperature. During warmer months, air conditioning should be set to approximately 72°F. During colder months, heating should be set to approximately 68°F. We may be unable to perform cleaning services in environments that are too hot, too cold, or otherwise unsafe for our staff.

Utilities

Cleaning services require working electricity and running water. If the property does not have electricity, regulated running water, or other necessary utilities available at the time of service, we may be unable to perform the cleaning. A cancellation or rescheduling fee may apply.

Billing and Payment

A pre-authorization hold may be placed on your credit card before the service. Some banks may display this hold as a charge, but it is only a pre-authorization. You will not be charged until after the service is completed unless otherwise agreed. A paid invoice or receipt will be provided after payment is processed. Unpaid balances, declined payments, or late payments may result in delayed service, cancellation of future appointments, or additional collection efforts.

SMS/Text Message Communications

By submitting a form and selecting the SMS consent checkbox, you agree to receive text messages from Vital Cleaning Solutions, Inc. regarding your quote request, scheduling, appointment confirmations, arrival updates, access instructions, service-related communication, and, if separately selected, occasional promotional messages or special offers. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. Consent to receive text messages is not a condition of purchase. SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Your use of our website, forms, and communications is also governed by our Privacy Policy. Please review our Privacy Policy for information about how we collect, use, and protect your information.

Age Restriction

By using our website, submitting a form, requesting a quote, or booking services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

Changes to These Terms

Vital Cleaning Solutions, Inc. may update these Terms of Service from time to time. Updates will be posted on our website and will become effective when published.

Contact Us

For questions about these Terms of Service, contact us at: Vital Cleaning Solutions, Inc.
Phone: 312-752-8670
Email: support@vitalcleans.com
Website: VitalCleans.com